1. Introduction

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At AikiTech, we prioritize the privacy of our customers, partners, and users. This preliminary Privacy Policy outlines how we collect, use, store, and protect information collected through our AI orchestration services, including our API, evaluation framework, model routing, and prompt classification platform features designed for enterprise AI integration.

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2. Information We Collect

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• Personal Information: Such as your name, email address, contact information, and organization details provided during account registration or customer support interactions.
   

• Content Data: Information you submit to our AI services, including prompts, inputs, generated outputs, and any other content processed through our platform.
   

• Usage Information: Data regarding the usage of our services, including API usage statistics, IP addresses, system logs, interaction metrics, and service performance data.
   

• Technical Information: Device information, browser type, operating system, and other technical identifiers necessary for service delivery.
   

• Payment Information: Information related to payments and subscriptions, processed securely through our payment provider, Stripe.
   

• Communications Data: Records of your interactions with our support team, including support tickets, emails, and chat communications.
   

3. How We Use Information

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We use your information to:

• Provide and maintain our services, including API and platform functionality.
   

• Process transactions and manage subscriptions.
   

• Respond to support requests and customer inquiries.
   

• Enhance, secure, and optimize our services.
   

• Conduct research and analytics to improve our offerings.
   

• Comply with legal obligations and regulatory requirements.
   

4. Sharing Information

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We do not sell your personal information. We may share information with:

• Third-party service providers (e.g., AWS, Stripe) necessary for delivering our services.
   

• Business partners for joint offerings or integrations.
   

• Legal authorities if required by law or in response to a lawful request.
   

• In connection with business transfers, mergers, or acquisitions (with appropriate notice).
   

• Aggregate, anonymized data for research and analytics purposes that cannot identify you personally.
   

5. Your Rights

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You have the right to:

• Access your personal information that we maintain.
   

• Request correction of inaccurate or incomplete personal data.
   

• Request deletion of your personal information (subject to legal retention requirements).
   

• Request data portability in a commonly used format.
   

• Opt-out of marketing communications at any time by following unsubscribe links in emails or contacting us directly.
   

• Object to certain processing activities.
   

To exercise these rights, please contact us at privacy@aikitech.com.

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6. Data Security

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We implement industry-standard security measures, such as encryption (both at rest and in transit), secure cloud storage (e.g., AWS), access controls via AWS Secrets Manager, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention and Deletion

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We retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typically, we retain:

• Account data for 3 years after account closure.
   

• Usage logs for 12 months.
   

• Payment records as required by financial regulations.
   

• Content data processed via our API according to your service agreement terms but typically not beyond 90 days, unless explicitly agreed otherwise.
   

Upon request, we will delete your personal information from our systems unless retention is required by law.

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8. Third-party Services

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While we carefully select trusted third-party providers (such as AWS and Stripe), their privacy practices and policies govern how they handle your information. We strongly encourage reviewing their privacy policies.

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9. Children's Privacy

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Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we've inadvertently collected data from a child under 13, please notify us immediately at privacy@aikitech.com so we can promptly investigate and delete such data.

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10. State-Specific Rights

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If you are a resident of California, Virginia, Colorado, Connecticut, or other states with specific privacy laws, you may have additional rights under applicable state law. Please contact us at privacy@aikitech.com for information about exercising state-specific rights.

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11. Changes to this Policy

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We will periodically update this Privacy Policy to reflect changes in our practices or applicable law. Updates will be posted on our website with a revised effective date. We will notify users of material changes via email, in-app notification, and/or a prominent notice on our website at least 30 days before such changes take effect.

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12. Contact Information

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For privacy-related questions or requests, please contact us:

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AikiTech
7975 N. Hayden Rd, Ste A100
Scottsdale, AZ 85258
Email: sales@aikitech.com